Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, email us at support@vexillumwear.com with your order number and the reason for the return. We'll review your request and send you instructions, including where to send the item. Please don't send anything back before contacting us — items returned without a prior request can't be accepted.

Because every Vexillum tee is made to order, we're glad to help with any sizing, print or quality issue — just reach out and we'll make it right.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can evaluate the issue and make it right with a free replacement or refund.

Exceptions / non-returnable items

Certain items can't be returned, including gift cards and custom or personalized products. Please get in touch if you have a question about your specific item.

Exchanges

The fastest way to get what you want is to request a return for the item you have, and once it's accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging — and you'll need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@vexillumwear.com.